Tenant Services


Finding the right property

It is important when you are looking for a rental property, that you have clear understanding of what your requirements are.

We would recommend you make a checklist of “must haves” and a checklist of “maybes” including:

  • number of bedrooms

  • car parking availability

  • security

  • features such as gas or electric facilities

  • pet friendliness

  • location – is it close to transport, shopping or schools?

 

It is also important that you assess your own personal circumstances such as: what pets you have, is the property suitable for my children, how long am I going to be staying in the property, can I afford to pay the rent on time each week?

To assist you with your search, we endeavour to have as much information as possible about the property listed on our website; however, feel free to contact us at any time if you require further information.

When you find a property that you think may suit your needs, please contact us to arrange an inspection. We ask that you do not approach the property or its occupants.

We will endeavour to arrange inspections of properties at times that are convenient to you, however, if a property is tenanted, then a minimum of 24 hours’ notice to the current occupant is required.

All inspections are conducted with the property manager. Keys will not be handed out.

Applications

To assist us in processing your application quickly, we ask that you please ensure the following:

  • you have correct telephone numbers for all referees including your current agent

  • you have photocopies of all your identification, including at least one form of photo ID

  • you provide us with your proof of income

  • you provide us with a current service provider account which can verify your current address

  • you have signed the application where required.

You can also provide us with any written references you have received from previous agents.

We will process your application usually within one to two business days after receipt. We understand that it may be an anxious time for you and that you do not want to be kept waiting for an answer.

We will notify you of the outcome of your application – whether it has been approved by the landlord or not.

The Leasing Process

Once your application has been approved, we will contact you to confirm a commencement date of your lease and an appointment for you to sign all the necessary documentation.

This appointment is usually conducted within 24 hours of the application approval. When you attend this appointment, you will need to bring with you the bond as a bank cheque or money order only, made payable to the Residential Tenancies Bond Authority.

You will need to pay a minimum of two weeks’ rent when you first take occupancy. This payment can be made any time up until the day you are collecting your keys.

Please note that we are unable to release the keys to the property until the bond and rent have been paid.

Direct Connect

As a further service to you, we utilise Direct Connect who will assist you with the connection of your utilities.

This is a free service but please be aware that you will still incur your normal connection charges from your service provider.

During your Tenancy

We conduct regular inspections of all our rental properties to ascertain any maintenance on the property and to provide the landlord with an understanding of how the property is being maintained by the tenant. You will receive written notification of the time and date of each inspection and have an opportunity to be in attendance.

These inspections are not designed to raise your stress levels. We understand that this is your home and we expect that it is lived in. We do not expect to see a “show home”. Our expectations are that the property including the lawns and gardens are being kept clean and tidy and are being well maintained and cared for. We do check for damage such as holes in walls, stains on carpets, smoking inside and pets inside. If for any reason there are issues during the inspection, you will be notified and given the opportunity to rectify these.

All repairs, whether they are the responsibility of the landlord or the tenant, are to be authorised through our office. To ensure that both your and the landlord’s interests are protected, it is extremely important that we have these maintenance items noted in writing.

You are able to download a maintenance information sheet from our website, which outlines what to do in the event of emergency or general repairs. You can also download a maintenance request sheet, which can be completed and either emailed, faxed or mailed to us.

We will also provide you with an information sheet when you sign up to outline the smaller details of your tenancy.

We will contact you prior to your lease expiring to discuss your intentions and whether you intend to renew your lease or whether you are considering vacating. We will also discuss with you the rent figure and any increases that may be requested by the landlord.

During your stay at the property, we encourage you to contact us with any questions or concerns you may have. We are here to help.

Ending your Tenancy

When you decide to vacate the property, it is important that you provide our office with a minimum of 28 days’ notice in writing – regardless of when your lease is ending.

We have forms available on the website or in our office to assist you with giving notice.

We will confirm your notice in writing and give you a full list of instructions to assist you with a stress-free vacating inspection.


Tenant Forms