We engaged Dale to sell our property in early 2010 and were immediately impressed with his professionalism, real estate knowledge and his personable nature. Dale was able to guide us through the selling process providing us with honest and timely feedback. Dale always listened to our needs and valued our input into the marketing of our property, ensuring we were comfortable throughout the campaign. Our property sold before Auction and we were able to witness his negotiation skills which secured us an excellent result. We wish Dale all the very best and would not hesitate in recommending his services to anyone buying or selling a property.
Kind regards Paul and Andrea Robertson
Heidi has been the consummate professional in all of our dealings with her. The purchase of our house went smoothly and any questions or concerns that we had were dealt with quickly and with courtesy. Her knowledge of Real Estate and her support were greatly appreciated, in short she was fantastic!!! I am very comfortable recommending here to friends and colleagues. Thank you Heidi!
We would like to take this opportunity to thank you for your exceptional customer service in facilitating the purchase of our investment property.
The honest and down to earth manner in which you dealt with us was very refreshing, especially in light of the unusual circumstances of our purchase. In the initial stages when the vendor reneged, your genuine disappointment was obvious and we appreciated your empathy. When the deal was 'back on', you ensured all went smoothly, nothing was too much trouble to you and you even went to the next step in drafting the lease for us free of charge.
Your reliable communication throughout the process and your professionalism gave us peace of mind.
If we are in the market again, we will definitely be in contact.
Rob and Polly Wilkinson
Re: Sale of 78 Wandana Drive, Wandana Heights VIC 3216
On behalf of Andrew and myself, I would like to express my gratitude for assisting us in the resent sale of our home. This is the second home we have sold and would have no hesitation in gaining your assistance again in the future.
Our thanks go to you John, your experience is reflected in your knowledge f the current housing market and your outstanding communication skills. From the first point of contact throughout the sales campaign, you provided guidance and were prompt with providing feedback preceding inspections
We would just like to thank the staff at Whitford, in regard to our recent purchase.
John was wonderful to deal with and we thank him for making the process very easy.
Lauren has been very helpful and continually keeping us in the loop, as far as the leasing process goes. As first time investors, this is all new to us. Lauren has answered all our queries, very promptly. Thank you also, for the much appreciated voucher, for Fish Bowl. Liam and I have not been there yet, so we are looking forward to it.
Buying this investment property, is a big deal for us. Even though the purchase seems quite small, compared to your other listings. The staff at Whitford have treated us, as if we had purchased a million dollar property!
We have loved working with you, and you can be assured that you are our go to agent in the future - and that we have also recommended you to our friends. We have worked with 1/2 dozen agents over the last 10 years, and your whole agency, with you in particular, has been a standout in many ways. You are very patient, considerate, understanding and generous. Not to mention really fantastic at what you do.
So well done to you all, and all the best in everything.
Mel, Ian and Lucy
To Whom It May Concern
Re: Dale Whitford
BCR Asset Management Pty Ltd began selling a 50 year leasehold development at Erskine House on The Great Ocean Road in Lorne some 10 years ago. It was a staged development and comprised approximately 280 keys.
Lorne Real Estate was the local selling agent and its diector, Dale Whitford, was our project manager in charge of sales. Over the first two years we had significant sales success selling over $50 million worth of apartments under a Managed Investment Scheme.
Dale provided us with invaluable project marketing experience and made a significant contribution to the success of the project.We found him to be widely experienced in such matters and always delivered on any undertakings given.
I would happily recommend his ability and services in the sale of developments.
Dr R. C. Bassett
BCR Asset Management Pty Ltd
I decided to sell my house with Michael Ferris based on his attitude when I tried to first buy a house of him!
He was professional, strong and always supported the vendor (not often the case).When I asked him to appraise my home I was further impressed by his manor and attitude, I had him pitch against 2 other local firms and he left them for dead. His approach was rationale, reasonable and about 30% higher than the other appraisals. It was refreshing to find. Although we didn't quite achieve the full price it was still 23% higher than the next highest appraised price. I am delighted to offer this testimonial
Hope you are fit and well.
I just thought I'd drop you a quick line to put a good word in for John Moran.
I recently purchased a property and would like to give feedback on his performance.
I found John to be brilliant, he was flexible, a good communicator and articulate in the negotiations. Even at one stage when we thought the deal was dead in the water, he stuck in there and really seemed to sweat it out to achieve the sale. Not sure what the vendor thinks, but I must admit he worked hard to keep us in there. The vendor came down but we also came up. So in the end he gave the sale process justice.
I know it may seem a little unorthodox to receive good words from the purchaser, but I think its important for you to be informed of his efforts. Even post sale he has been excellent to deal with up to final inspection.
He is a good ambassador for your company and has certainly left a positive impression from this sale.
If you wish to discuss further, please call.
It is with much pleasure that I write this letter of commendation in regard to Heidi Trempel, the Agent responsible for selling my property in Manifold Heights recently. I cannot speak highly enough of Heidi's professionalism, property knowledge, warm manner and high level customer service. Heidi had my property sold within a week of it being advertised and for much more than I had anticipated!
From the outset, I was extremely impressed with Heidi's professionalism, property knowledge, warm persona and commitment to excellence in customer service. I had spoken with other Agents, however Heidi stood out as 'the' person I wanted to sell my property.
Heidi is committed, organised, genuine, hardworking and knowledgeable. She provided recent sales statistics for the area and realistic, helpful advice to make the selling process so much easier. She negotiated a commission and marketing strategy I was happy with, and organised brochures and advertising material promptly and to a very impressive standard. Heidi also involved me in the editorial write up and photographing of the property, which was commendable. She was more than happy to incorporate my feedback into the finished product.
Heidi was diligent in relaying feedback from potential buyers to me, via regular phone and email contact. She also took utmost care to make sure my property was looked after during inspections, ensuring my request for shoes to be removed was adhered to, keeping my new light coloured carpet in perfect condition. I felt that Heidi looked after my property with the utmost of care and made sure it was always displayed at its best.
Heidi achieved a sale price well above my expectations and provided expert guidance throughout the selling campaign. She also ensured a positive experience for the buyer, by requesting/negotiating if certain items within my property could be purchased or left for the new owner. I was more than happy to leave such items at no cost, given the excellent sale price Heidi obtained for me and her high level of service. This 'above and beyond service' was also experienced by the buyer, who used the same conveyancer as myself and expressed her delight in dealing with Heidi. I have sold several properties in the past and this is the first time I have been impressed with a selling Agent.
To Heidi's credit, I have had a positive and memorable experience in selling my property. I wish her all the very best in the future and have no doubt she will be a huge success within Geelong, as word spreads of her professionalism and selling success. Heidi has a passion and enthusiasm about her work that is second to none, easily developing and retaining a positive rapport with customers. My husband and I would not hesitate in enlisting her services again, and will continue to highly recommend her to anyone interested in selling their property with one of Geelong's finest Agents.
Lana Capon (Beck)
First impressions are important to us and Michael Ferris filled our expectations to the fullest of what every Real Estate should strive for.
We would like to thank you for the incredible speed in successfully selling our property been the most expensive ever sold in Torquay.
The extensive skills you have and your attention to detail, along with the extensive knowledge of current market trends, your dedication, enthusiasm, professionalism, and regular communications were exceptional.
We were most impressed with the way you marketed our property, your personal proficient service was outstanding, along with your detailed knowledge of our property you presented to clients.
The pleasure working with you was definitely ours, and we would most definitely recommend you to those who are thinking of selling their property.
Nick and Wendy Polakow
Thank you all very much for the superb campaign and terrific result for the sale of Nicholas Street. Under unusual circumstances everything was accomplished with professionalism and it was a delight to work with you.
Best of luck for a successful future
During the initial stages of placing the property on the market, John instilled us with confidence by taking the time to understand the unique features of our home. John personally supervised all facets of the sale process, including the full marketing program and photography to ensure that the appropriate message and feel was consistently demonstrated.
John's professionalism and diligence was demonstrated through the sale process in identifying qualified purchasers and making both us and the prospective buyers comfortable during these negotiations.
We were extremely pleased with the result, achieving a premium price in a competitive market, and a favourable outcome was achieved for each party.
I will continue to utilize the services of John Moran as he has demonstrated his commitment and credentials as an agent who achieves results.
Mr W Johannesen
A real estate friend once said about the real estate market in the late 90's through to 2008 as the drover's dog period. It was so easy to sell houses that even a drover's dog could get a sale. Even though the statement was intended as a joke the implication was that in a rising market with a high degree of certainty getting a good price for a property was the expected norm.
But by 2008 there were sections of the market that were a challenge and in 2010 with crumbling world economies, even the normally stable property market in Geelong hit tough times. We decided to sell our house right smack in the middle of this trough. To make matters worse our house was a 120 year old cottage that was solid and strong but had the war wounds of being rented for thirty years. We decided to get opinions from five agents before we selected one. It was interesting to hear their advice - the spread on a reasonable selling expectation was almost $300,000. We then rang people who had recently sold houses in the local area and got their thoughts - some of their experiences with agents were flattering and others quite shocking.
In the end we chose Heidi to sell our property.
Like many people we had the expectation that the first week that the house was open it would sell, but that was soon dispelled. One of the options for our property was that it could be sub-divided, and over the weeks and then months we had many people take paper work away and talk to the City of Greater Geelong staff and then lose interest or disappear.
Heidi suggested that we make an enquiry from the city ourselves and find out what the potential purchasers were experiencing. We found that the information while not inaccurate was definitely confusing. This was not the only matter that was confusing, however step by step Heidi helped us clarify each of the issues. All the while Heidi was running open house sessions and assiduously following up leads and enquiries.
Some clients would come in and spend a long time looking, only to make some off-hand comment or suggest a price that was out of date 20 years ago; I am sure that they thought they were being astute bargain hunters. Most weeks we had 3 - 5 reasonable contacts and Heidi would energetically follow through.
Then after almost 9 months we got an offer that while not our original price was adequate for our needs. The market had not noticeably improved; the buyer had been waiting and observing the market and made a very considered purchase. We hope they will be as happy with the house as we have been - we would love to see the house cared for and be around another century.
In the end it was the sheer professionalism and determination of Heidi that made the sale. I am not sure how she stays ever positive and up-beat, but she does. Not only on good days but every rainy day and cold weekend as well as the scorching hot days of summer.
We have bought and sold our fair share of properties (Although this was the very first house that I had purchased) we have dealt with many real estate agents - Heidi is by far the best that we have dealt with - thanks Heidi, your guts, determination and positive spirit got us there.
I wanted to write to express further how impressed I was with the very quick sale of our home.
Dealing with John Moran was fantastic. His communication was brilliant and I found him to be highly organised. His attention to detail was amazing - even little things like attaching a list of extra's of our house to the back of the brochure really impressed us and made us really pleased to be dealing with him. His feedback was brilliant and I felt comfortable and at ease dealing with him. He delivered the results for us and always steered me in the right direction as where he thought things were heading or headed. I would highly recommend John to my friends and family.
I also wanted to make mention of my dealings with Heidi Tremple. I was SO impressed when John phoned me to let me know that Heidi was coming into my home to prepare my house for me before an inspection - she wanted to check that my heater was on and put all the lights on ect - this meant a great deal to me as it showed that she really cared and wanted our house presented the best it possibly could. I found her enthusiastic and passionate towards my home when she first came through which obviously filtered through to the buyers that she found for us. She did a brilliant job and I found her also to be highly organised and professional.
All in all the mix was perfect for us and dealing with your company has left me highly impressed and at ease. Nothing was too hard, nothing was left to guess it was all very professional but with a warmth that made me feel really comfortable.
I would highly recommend to any potential vendors that I also really felt that the brilliant marketing campaigns you had on offer were also a huge influence on how successful our quick sale was. We opted for the top package of full pages in the Geelong Advertiser, premium listing on real estate.com with videography and a full photo board and brochures. As a successful vendor I would highly highly recommend this to any friends or family wanting to sell. I think it is imperative to put your property our there and the Whitford marketing campaigns were a perfect mix and took advantage of these opportunities. Your marketing is second to none and I truly believe it to be a huge part of our success. Your photography was the best I have ever seen and made our house look amazing !
Thank you again for such a breezy and stress free experience. I very much look forward in dealing with your company in the future.
To whom it may concern
The service and personal attention we received from Michael Ferris at Whitford Torquay was exceptional. His knowledge of the local market and his key contacts in the community helped us immensely in finding a suitable buyer promptly.
The sale of our property was a positive and effortless (on our side) task that relieved us of any stress or concern. We were continually kept updated throughout the sale campaign.
We are pleased to have chosen Whitford Torquay to sell our house and would not hesitate to recommend their service to those considering selling their property.
Richard and Sharyn Mckinnis
Sale 37 Retreat Rd Newtown
Whilst I imagine you receive a number of these letters, I thought I would join the throng of satisfied customers and write a note of thanks to you and to Heidi and to the other staff of Whitfords who contributed to making the sale of my home a happy one.
You might be interested in some of the factors which led to my absolute confidence in recommending Whitfords to other vendors.
I was pleasantly surprised when you rang me some months ago about a property being sold by another agency which you thought might suit. You remembered what I was looking for from a chance meeting a while before.
Although I took some time to press the "go" button on my sale campaign you keep me up to date with sales activity in the area without pressuring me to hurry up. This excellent communication continued throughout the campaign. You didn't go to town on advertising at my expense. You were confident, friendly and calm and I felt 100% sure you knew exactly what you and your team was doing throughout the process. The sale price you negotiated on my behalf was excellent and the sales contracts were completed swiftly.
I have purchased and sold a lot of properties over the years and can categorically state that this was the most positive experience I have had with an agent.
I hope you and the rest of the Whitfords team have a terrific 2013.
Just wanted to take the time to thank you for representing our home in Torquay that we decided to sell. Selling this property was a major decision for us and we wanted to ensure that the sale was quick and smooth. As you has old our last home so quickly and at a great price we were glad you had decided to open your own business and we did not hesitate to give the listing to you. Having sold the property with 24 hours and at a fair price it is fair to say our expectations were greatly exceeded by you and your team. Clearly you have the network of buyers that is key to selling property quickly and that you and the Whitford Torquay team have that network meaning that when we decided to sell you had a number of buyers ready to inspect the property. As mentioned a sales in 24 hours was fantastic and assisted us in planning our future.
Again thank you so much for doing such an amazing job in selling our house, I would not hesitate to recommend Whitford Torquay to other potential vendors and would be happy to do any reference calls you might require.
Look forward to catching up again sometime in the near future, and again thank you so much for doing such a great job.